Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how SAFA Clothing Studio (“we,” “us,” or “our”) collects, uses, stores and shares your personal information when you visit our website, place an order, communicate with us or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

Your name, email address and phone number
Your billing and shipping addresses
Order details, product selections and purchase history
Payment status and transaction-related information
Account details if you create a customer account
Messages, enquiries, reviews and customer-support communications
Device type, browser, IP address and general location information
Website activity, pages viewed and interactions with our store
Marketing and communication preferences

2. How We Collect Information

We may collect information:

Directly from you when you place an order or contact us
When you create or use a customer account
Automatically through cookies and similar technologies
From Shopify, payment providers and delivery partners
From analytics, advertising and fraud-prevention services

3. How We Use Your Information

We may use your personal information to:

Process, confirm, fulfil and deliver your orders
Provide payment, shipping and order-status updates
Manage returns, exchanges, cancellations and refunds
Respond to questions, complaints and support requests
Create and manage your customer account
Detect, investigate and prevent fraud or unauthorised activity
Maintain the security and functionality of our website
Understand customer preferences and improve our services
Provide personalised content or advertising where permitted
Send promotional communications when you have provided consent
Maintain business, tax and transaction records
Comply with legal and regulatory obligations

4. Payments

Payments are processed through secure third-party payment providers. SAFA Clothing Studio does not directly store your complete debit-card number, credit-card number, UPI PIN, CVV or online-banking password.

Payment providers process your information according to their own terms, privacy policies and security requirements.

5. Shopify

Our online store is hosted using Shopify. Shopify may process personal information required to operate the store, complete checkout, maintain security, prevent fraud and provide related ecommerce services.

Shopify processes information according to its own applicable privacy policies and contractual obligations.

6. Sharing Personal Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers, including:

Shopify and ecommerce technology providers
Payment gateways, banks and transaction processors
Courier, logistics, fulfilment and delivery partners
Website hosting, technical-support and security providers
Analytics, advertising and marketing service providers
Accountants, legal advisers and other professional advisers
Government authorities when disclosure is legally required

These parties receive only the information reasonably required to provide their services or meet applicable legal obligations.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

Keep your shopping cart and checkout functioning
Remember your selections and preferences
Maintain website security and prevent fraud
Measure website traffic and performance
Understand how visitors use our website
Provide relevant advertising where permitted

You may manage or disable cookies through your browser settings. Disabling essential cookies may prevent certain store or checkout features from working correctly.

8. Marketing Communications

We may send promotional emails, SMS messages or other marketing communications when you have provided consent or when otherwise permitted by law.

You may unsubscribe through the link included in a marketing email or contact us directly. You may still receive essential transactional communications concerning an order, payment, delivery, return or refund.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, maintain business and tax records, prevent fraud, resolve disputes and meet applicable legal obligations.

When personal information is no longer reasonably required, we may delete it, anonymise it or securely restrict its use, subject to legal retention requirements.

10. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about personal data processed by us
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of eligible personal information
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint about the handling of your information

To submit a request, contact us using the details below. We may request reasonable information to verify your identity before processing it. Certain information may need to be retained where required by law.

12. Children’s Privacy

Our website is not intended for children who cannot legally provide consent under applicable law. We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian.

If you believe a child has provided personal information without appropriate consent, please contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, security or privacy practices.

Please review the relevant third party’s privacy policy before submitting personal information.

14. International Data Processing

Some technology or service providers may process information outside your state or country. Where applicable, information will be handled according to relevant contractual and legal requirements.