Return and Refund Policy

At SAFA Clothing Studio, every product is carefully inspected before dispatch. If you experience an issue with an eligible purchase, you may submit a return or exchange request according to the conditions below.

1. Return Window

A return or exchange request must be submitted within 7 days of delivery. Requests received after this period may not be accepted.

Sending us a request does not automatically approve the return. Please wait for confirmation and return instructions before sending any product.

2. Return Eligibility

To qualify for a return or exchange, the product must:

• Be unused, unworn, unwashed and unaltered
• Have all original tags and labels attached
• Be returned with its original packaging and accessories
• Be free from stains, makeup, perfume, damage or signs of wear
• Include the original invoice or valid proof of purchase
• Be returned only after approval from our support team

3. Non-Returnable Products

The following products cannot ordinarily be returned or exchanged:

• Custom-made or stitched-to-measure garments
• Products that have been altered at the customer’s request
• Products marked as final sale or non-returnable
• Clearance or heavily discounted products
• Used, washed, stained, damaged or altered products
• Products without their original tags or packaging
• Opened accessories or hygiene-sensitive products
• Gift cards

These exclusions do not affect rights that cannot lawfully be excluded, including available remedies for a damaged, defective or incorrect product supplied by us.

4. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery. If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide:

• Your name and order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label
• A short unboxing video, if available

After reviewing the request, we may offer a replacement, exchange or eligible refund, as appropriate.

5. Colour and Design Variations

Product colours may appear slightly different because of photography, lighting and individual device or screen settings.

Minor variations in embroidery, print placement, handmade work, fabric texture or measurements may naturally occur and are not necessarily considered manufacturing defects.

6. Size-Related Returns

Customers are responsible for checking the product description and size chart before placing an order.

An eligible size exchange may be accepted within the return period, subject to product availability. The customer will ordinarily be responsible for return and replacement shipping charges for a size-related exchange.

7. How to Request a Return

1. Contact us by email at info.safaclothingstudio@gmail.com or call +91 88663 38644.
2. Provide your name, order number and reason for requesting a return.
3. Attach clear photographs or video if the item is damaged, defective or incorrect.
4. Wait for approval and return instructions from our support team.
5. Pack the approved product securely and dispatch it using a trackable courier service.

Products returned without prior approval may not be accepted. The complete return address will be provided after your request is approved.

8. Return Shipping Charges

For a size change, preference-based return or other customer-requested exchange, return shipping costs will ordinarily be paid by the customer.

If we confirm that the product delivered was damaged, defective or incorrect, SAFA Clothing Studio will bear the reasonable return or replacement shipping cost.

9. Safe Return Packaging

Customers are responsible for packing an approved return securely. We recommend using a trackable courier and keeping the shipping receipt until the return has been completed.

We cannot guarantee responsibility for a return package lost or damaged before it reaches us when the customer arranged the shipment.

10. Exchanges

Exchanges are subject to the availability of the requested product, colour and size.

If the requested replacement is unavailable, we may offer another product, store credit or an eligible refund.

Any price difference and applicable additional shipping charge must be paid before the replacement is dispatched.

11. Return Inspection

Returned products will be inspected after they are received. We will inform you whether the return has been approved or rejected.

A product that does not meet the return conditions may be rejected and sent back to the customer. Applicable shipping charges may be payable by the customer.

12. Refund Process

Once an eligible return is received, inspected and approved, the refund will be initiated to the original payment method whenever possible.

Approved refunds are generally initiated within 7 business days. Your bank or payment provider may require additional time to credit the amount to your account.

13. Cash on Delivery Refunds

For an eligible Cash on Delivery order, we may request your bank-account or UPI details to process the refund electronically.

Cash refunds will not be provided. Customers must ensure that the submitted bank or UPI information is accurate.

14. Shipping Charges

Original shipping and Cash on Delivery charges are ordinarily non-refundable.

Shipping charges may be refunded when a return results from a damaged, defective or incorrect product supplied by SAFA Clothing Studio.

15. Late or Missing Refunds

If an approved refund has not appeared after the communicated period, please first check your bank account and contact your bank or payment provider.

If you have completed these steps and still have not received the refund, contact us with your order and payment details.

16. Order Cancellation

To request cancellation, contact us as soon as possible. An order may be cancelled only if it has not already been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled and will be handled according to the applicable return conditions.

Custom-made, stitched-to-measure or altered orders cannot ordinarily be cancelled once work has started.

17. Refused or Undeliverable Orders

If an order is refused without an approved reason or cannot be delivered because of an incorrect address, unavailable recipient or repeated failed delivery attempts, applicable original and return shipping charges may be deducted from an eligible refund.