Shipping Policy

Thank you for shopping with SAFA Clothing Studio. This Shipping Policy explains our order processing, shipping charges, delivery estimates and other important delivery conditions.

1. Shipping Locations

We deliver to serviceable locations across India. Delivery availability for your address will be confirmed during checkout using your postal PIN code.

We may be unable to deliver to certain remote, restricted or non-serviceable locations.

International shipping is available only when an international delivery option appears during checkout or has been confirmed directly by our support team.

2. Order Processing Time

Ready-to-ship orders are generally processed within 1–3 business days after payment or order confirmation.

Orders are not ordinarily processed on Sundays or public holidays. Processing may take longer during festivals, sales, product launches or periods of high order volume.

3. Custom and Made-to-Order Products

Customised, stitched-to-measure, pre-order and made-to-order products may require additional preparation time.

The estimated dispatch period will be mentioned on the product page or communicated to you after the order is placed.

4. Estimated Delivery Time

Delivery timelines begin after dispatch and not from the date the order was placed. These timelines are estimates and cannot be guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Charges may depend on the delivery location, order value, package weight and selected shipping method.

6. Cash on Delivery

Cash on Delivery may be available for eligible products and serviceable PIN codes. Availability and any applicable COD fee will be displayed during checkout.

We may contact you to confirm a Cash on Delivery order before dispatch. An order that cannot be confirmed may be delayed or cancelled.

7. Order Tracking

Once your order has been dispatched, available tracking information will be sent through email, SMS or another contact method provided during checkout.

Tracking information may require approximately 24–48 hours to update after the courier collects the shipment.

8. Delivery Delays

Deliveries may be delayed because of weather, public holidays, courier disruption, strikes, natural events, government restrictions, high order volumes or other circumstances beyond our reasonable control.

We will provide available assistance, but we cannot guarantee a specific delivery date after the shipment has been transferred to the courier.

9. Correct Delivery Information

Customers must provide a complete and accurate shipping address, postal PIN code and active phone number while placing an order.

SAFA Clothing Studio is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer.

To request an address correction, contact us immediately. The delivery address cannot ordinarily be changed after the order has been dispatched.

10. Delivery Attempts

The courier may contact you or make multiple attempts to deliver your order. Please ensure that someone is available at the address to receive the shipment.

If delivery fails because the recipient is unavailable, the address is incorrect or the customer refuses the shipment without an approved reason, additional charges may apply for reshipment.

11. Returned-to-Origin Orders

A shipment may be returned to us if delivery attempts fail, the customer refuses the parcel, the address is incorrect or the recipient cannot be contacted.

For a prepaid returned-to-origin order, original and return shipping costs may be deducted from an eligible refund, subject to our Return and Refund Policy and applicable law.

Customers requesting reshipment may be required to pay the additional shipping charge before the parcel is dispatched again.

12. Damaged, Defective or Incorrect Shipment

Please inspect your order promptly after delivery. If the parcel or product is damaged, defective or incorrect, contact us within 48 hours of delivery.

Include your order number and clear photographs or a short video showing the outer packaging, shipping label, product and reported issue.

We will review the request and provide an appropriate solution according to our Return and Refund Policy.

13. Open or Tampered Packages

If a parcel appears visibly opened, severely damaged or tampered with at the time of delivery, you may refuse to accept it and contact us immediately.

14. Lost Packages

If tracking shows no movement for an unusual period or your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will submit an enquiry to the courier. Any applicable replacement or refund for a package confirmed as lost will be processed after the courier investigation is completed.

15. Separate Shipments

Items from the same order may occasionally be dispatched separately. Separate tracking details will be provided when available.

You will not be charged an additional shipping fee solely because we divided your order into multiple shipments.

16. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may be accepted only if the order has not been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled and will be handled according to our Return and Refund Policy.